Why Payment Security Matters
When buying precious metals, payment security is fundamental. Every transaction should be traceable, with strong protection against fraud.
How Your Payment Is Handled
You pay EONA by bank transfer, so your payment travels through the regulated banking system.
Money you send is held only as payment for metal (“Funds for purchases”). It is held in a dedicated client-money account at a UAE bank, separate from EONA’s own money, and is not used as working capital.
It earns no interest and is refunded automatically to your bank account if not used for a purchase within 30 days.
Accepted Payment Methods
EONA accepts:
- Bank transfers in AED or USD
- From a bank account in your own name only
- We do not accept cards or cash
- We do not accept crypto-assets
Every payment is checked as part of our anti-fraud and anti-money-laundering controls.
KYC and Compliance: Safety with Simplicity
Before you can pay, your identity is verified through our KYC process, as required under UAE anti-money-laundering rules.
This protects you — and the platform — from illicit activity.
Refunds and sale proceeds are paid only to a verified bank account in your own name, and money cannot be transferred between customers.
When Your Payment Arrives
Bank transfers take time to arrive, depending on your bank. You’ll be notified when your payment has been received and is available for purchases.
The price that applies to your purchase is the one shown on the platform when you confirm your order. Once you confirm, your holding is allocated to specific bars.
No Hidden Fees
EONA publishes its pricing method and commission (see our Fees & Spread page).
You see the price, commission and total before you confirm, and receive a record of every transaction.