General Terms and Conditions
Last updated: April 2025
These Terms and Conditions govern your use of the Eona platform, a service operated by Bullion Link Trading – FZCO, a company licensed under Dubai Silicon Oasis Authority (DSOA), United Arab Emirates, under License No. 53684. By opening an account with Eona, you agree to be bound by these Terms and Conditions and confirm that you understand the nature of the services provided.
1. Company Identity
Eona is a digital platform owned and operated by:
Bullion Link Trading – FZCODubai Digital Park – Dubai Silicon OasisLicense Number: 53684Registered in the United Arab Emirates
In these Terms, "Eona", "we", or "us" refers to Bullion Link Trading – FZCO.
Eona is a registered trademark and part of Bullion Link Trading – FZCO, a company fully regulated in the United Arab Emirates.
2. Purpose of the Service
Eona provides clients with a digital platform to buy, sell, and hold allocated physical gold and silver. Our service includes:
- Real-time pricing and trading;
- Full allocation and ownership of precious metals held in professional vaults;
- Daily reconciliations and full transparency;
- Secure, insured vault storage in Dubai, Zurich, and Singapore;
- Optional physical delivery or sale at market prices;
- Regulatory compliance and custody segregation.
Your metals are not pooled or used for lending, collateralization, or derivative activities. You retain full legal title over your bullion.
3. Jurisdiction and Governing Law
These Terms are governed by the laws of the United Arab Emirates. All disputes shall fall under the jurisdiction of the courts of Dubai. You are responsible for compliance with applicable UAE laws, including AML and anti-terrorism legislation.
4. Client Obligations and Onboarding
To open an account, you must:
- Be 18 years or older;
- Submit valid identification and proof of address;
- Register a bank account in your name for all deposits and withdrawals.
You agree to:
- Provide updated and accurate contact and verification details;
- Ensure all deposits originate from your linked bank account;
- Respond to verification requests within a reasonable timeframe;
- Act on your own behalf and not as an agent for undisclosed parties;
- Confirm that you are not restricted from participating under applicable laws.
Failure to meet these obligations may result in suspension or closure of your account.
5. Storage, Vaulting, and Allocation
All bullion purchased through Eona is:
- Allocated and stored on a fully insured basis;
- Held in physically segregated vaults through independent third-party custodians;
- Audited daily and reconciled with bar lists and bank statements.
You may:
- Choose your vault location (Dubai, Zurich, Singapore);
- Reserve specific bars for personal delivery (minimums and fees apply);
- Transfer holdings between vaults (subject to logistics and costs).
Eona guarantees that your bullion is never commingled, leased, or hypothecated.
6. Deposits and Bank Linkage
Deposits:
- Must originate from your linked personal or corporate bank account;
- Must reference your Eona user ID to enable reconciliation;
- Must not involve cash deposits, anonymous sources, or third-party accounts.
If deposits are misrouted or unidentified, Eona will place the funds in suspense until the origin can be verified. Suspicious deposits may be returned or reported under UAE AML laws.
Eona reserves the right to freeze funds, delay processing, or escalate any transaction for reporting if deemed suspicious, in accordance with AML requirements.
7. Withdrawals and Redemption
Withdrawals may be made as:
- Fiat currency to your linked account;
- Physical bullion (minimum 50g for gold, 1kg for silver) to a verified address.
All withdrawals are subject to:
- Identity verification and clearance checks;
- Payment of all applicable fees and transport charges;
- Compliance with UAE and international laws.
Withdrawals will not be made to any account other than your verified linked bank account. Eona may impose delays for security or regulatory reasons.
In case of pending compliance investigations, withdrawals may be temporarily held or denied in accordance with legal obligations.
8. Trading and Pricing
You may submit:
- Limit or market orders via the Eona interface;
- Auto-invest instructions for recurring allocations.
Trades are matched instantly using:
- Live market prices;
- Transparent spreads visible on the platform;
- A published commission or markup.
Orders placed without sufficient balance or inventory will be rejected. All trades are settled immediately and reflected in your account.
Eona is not liable for execution delays, rejections, or losses resulting from system downtime, price slippage, latency, or technical errors.
9. Fees, Charges, and Tariffs
Eona's current Tariff covers:
- Trading commissions or markups;
- Vault storage and custody fees (daily basis);
- Transfer, delivery, and account management fees.
Fees are deducted from your cash balance. Where insufficient cash is available, metals may be sold to cover outstanding fees. All fees are transparent and available via the Eona Tariff.
10. Custody Framework and Safekeeping
Vaults are operated by regulated custodians with:
- Daily reconciliation of holdings;
- Separate client property accounts;
- Full insurance and chain-of-custody protocols.
Eona acts as your agent and arranges bailment of your property. You may view your share of metal holdings through the Daily Audit. Ownership records are maintained securely and redundantly stored across multiple secure locations.
11. Data Protection and Security
Eona complies with UAE data protection law. You agree to:
- Keep your contact details updated;
- Maintain the confidentiality of your login credentials.
We use:
- SSL encryption;
- 2FA (Two-Factor Authentication);
- Anomaly detection systems.
In case of suspicious activity, Eona may temporarily restrict account access or reset your password for your protection.
12. Risk Disclosures
You accept the following risks:
- Market risk – bullion prices may fall;
- Liquidity risk – there may be delay in executing sales or withdrawals in adverse markets;
- Regulatory risk – future laws may restrict ownership or require additional compliance;
- Bank risk – uninvested funds are held in segregated client accounts at partner banks;
- Operational risk – systems may be temporarily unavailable or require maintenance;
- Force majeure – events such as natural disasters, war, government action, or cyberattacks may disrupt services.
Bullion Link Trading – FZCO is not responsible for losses from price movements, regulation, or events outside its control.
13. Termination and Suspension
You may request to close your account at any time after:
- Selling or withdrawing all holdings;
- Paying all outstanding charges.
Eona may suspend or terminate accounts due to:
- Fraud, AML concerns, or suspicious activity;
- Violation of Terms;
- Unverified or misleading documentation.
Dormant accounts with no activity for 12 months may incur inactivity fees or may be reviewed for closure. Eona will make reasonable efforts to contact you before liquidating holdings to cover outstanding costs.
14. Changes to Terms
These Terms may be updated with 30 days’ notice sent to your registered email address. Continued use of the platform after notice constitutes acceptance of the revised Terms.
15. Dispute Resolution
Disputes shall be resolved under UAE law in Dubai courts. If informal resolution fails, you may pursue legal recourse through civil litigation.
16. Force Majeure
Eona shall not be held liable for failure or delay in performing obligations due to events beyond reasonable control, including natural disasters, war, terrorism, governmental actions, cyberattacks, power failures, or communication outages.
17. Contact Details
Bullion Link Trading – FZCO
Dubai Silicon Oasis – DSO
Email: info@eona.ae
Phone: +971 54 777 1050
18. Language
These Terms are issued in English. In case of inconsistency between translations, the English version prevails.
By using the Eona platform, you confirm that you have read, understood, and agreed to these Terms and Conditions.