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31 articles across 7 topics
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Getting Started
Opening an account, first purchase, and how allocated ownership works.
4 articlesBuying & Selling Metals
Placing orders, selling holdings, and how prices are set.
5 articlesStorage & Vaulting
Where your metal is stored, insurance, reconciliation, and what happens in every scenario.
4 articlesPayments & Refunds
Paying for purchases, receiving sale proceeds, refunds, and transfer timelines.
4 articlesAccount & Verification (KYC)
Identity checks, required documents, and managing your account.
5 articlesFees & Pricing
Storage costs, commissions, spread — everything you pay, in one place.
4 articlesSecurity & Privacy
Licensing, how your metal is held, your data, and raising a concern.
5 articles
Popular articles
The questions clients ask most often.
Getting Started
How to create an Eona account
Sign up with your email, verify your identity, and register a bank account in your own name.
Getting Started
What allocated ownership means
Allocated metal is assigned to you against identified bars — not a general claim against a bank.
Buying & Selling Metals
How to buy gold or silver
Send a bank transfer, choose your metal and amount, and confirm — all online.
Buying & Selling Metals
How to sell your holdings
Sell back to us from your dashboard — proceeds are paid to your registered bank account.
Storage & Vaulting
Where your metals are stored
With an independent vault operator, Loomis, in Dubai.
Storage & Vaulting
What happens to my metals if something happens to Eona
Your metal belongs to you and is recorded separately from Eona's own assets.
Payments & Refunds
How to pay for purchases
Pay by bank transfer in AED or USD from a bank account in your own name.
Account & Verification (KYC)
Documents required for verification
A valid government-issued ID and proof of address.
Fees & Pricing
Fee overview: what Eona charges
A 1.00% commission plus 5% VAT (1.05% in total) on each purchase and sale and an annual storage fee; prices are based on the international spot price.
Security & Privacy
How your metal is held
Allocated ownership, independent storage with Loomis in Dubai, and daily automated reconciliation.
Contact us
Can't find what you're looking for?
Write to our support team — we reply within one business day. Support hours: UAE business days, 9:00–18:00 GST.
support@eona.ae