Account & Verification (KYC)
Why Eona verifies your identity
UAE anti-money-laundering law requires us to verify every client's identity.
Documents required for verification
A valid government-issued ID and proof of address.
How long verification takes
Most users are verified within 24 hours.
Updating your personal details
How to change the name, address, or documents on your account.
Closing your account
Sell your metal back to us, then close your account free of charge.
Other topics
Still need help?
Our support team replies within one business day — UAE business days, 9:00–18:00 GST.