Account & Verification (KYC)
Why Eona verifies your identity
As a regulated platform, Eona requires KYC to ensure compliance and security.
Documents required for verification
A valid government-issued ID and proof of address.
How long verification takes
Most users are verified within 24 hours.
Updating your personal details
How to change the name, address, or documents on your account.
Closing your account
Your metals remain yours — sell, redeem, or transfer them at any time before closing.
Other topics
Still need help?
Our support team replies within one business day — Sunday to Friday, Dubai time.