If you decide to stop using the platform, your metals remain yours. Before closing an account you can redeem your holdings, transfer them, or sell at any time — there is no penalty for selling.
To close your account, first settle your holdings (sell, request delivery, or transfer), then contact support at support@eona.ae from your registered email address. Note that as a regulated entity we are required to retain certain records after closure, as described in our Privacy Policy.