eona

Account & Verification (KYC)

How long verification takes

Back to Account & Verification (KYC)

Most users are verified within 24 hours of submitting their documents.

If your verification is taking longer, it usually means a document needs a second look — for example an expired ID, a cropped photo, or a proof of address that does not match your registered details. You will be contacted if anything further is needed.

If your verification has been pending for longer than expected, contact support and include the email address you registered with.

Unresolved concern, or a question about AML or KYC? You can escalate to the compliance team of Bullion Link Trading FZCO on the compliance page.

Still need help?

Our support team replies within one business day — Sunday to Friday, Dubai time.