eona

Account & Verification (KYC)

Updating your personal details

Back to Account & Verification (KYC)

Because Eona is a regulated platform, changes to verified details — such as your legal name, address, or identity documents — may require re-verification with an updated document.

To update your details, contact support at support@eona.ae from your registered email address and describe the change. Our team will confirm what (if any) documentation is needed.

Unresolved concern, or a question about AML or KYC? You can escalate to the compliance team of Bullion Link Trading FZCO on the compliance page.

Still need help?

Our support team replies within one business day — Sunday to Friday, Dubai time.