Security & Privacy
How your metal is held
Allocated ownership, independent storage with Loomis in Dubai, and daily automated reconciliation.
Licensing and compliance
Eona is part of Bullion Link Trading – FZCO (Trade Licence No. 53684, DIEZ), a UAE dealer in precious metals.
How Eona handles your data
What we collect for KYC and account operation, and where to read the full policy.
Keeping your account secure
Practical steps to protect your login, and how to reach us if something looks wrong.
Raising a complaint
How to escalate an issue, and when to contact the compliance team directly.
Other topics
Still need help?
Our support team replies within one business day — UAE business days, 9:00–18:00 GST.