If something has gone wrong, contact support first at support@eona.ae with a description of the issue and any relevant references — we aim to respond within one business day.
If your concern relates to AML, KYC, or operational integrity — or you feel an issue has not been resolved to your satisfaction — you can escalate it to the compliance team of Bullion Link Trading FZCO directly:
- Email: compliance@eona.ae
- Telephone: +971 54 777 1050
- Bullion Link Trading FZCO, Dubai Silicon Oasis, IFZA Properties
We are committed to full transparency and regulatory excellence, and every complaint is reviewed.