EONA and the Vault Are Separate
When you buy gold or silver through EONA, you buy allocated physical metal. It is stored with an independent vault operator, Loomis, in Dubai — not on EONA’s own premises.
EONA records your holding against specific bars and separately from its own assets, and does not use your metal for its own operations.
Ownership, Not a Loan to EONA
Unlike ETF shares or pooled bullion products, with EONA you have recorded ownership of specific, serial-numbered bars (or a recorded share of them). Your metal is not part of EONA’s own assets.
This is different from arrangements where customers only hold a general claim on a provider. The precise legal position in any insolvency depends on our Terms and applicable law.
If EONA Stopped Operating
If EONA ever stopped operating, the process would depend on the circumstances and applicable law. In general:
- You would be contacted: EONA or any appointed administrator would notify customers with instructions.
- Records would be available: Your holding is recorded against specific bar serial numbers, which supports identifying your metal.
- The metal is held independently: The bars are held with Loomis, not on EONA’s premises.
The exact options available to customers in such a situation, including any sale or transfer of metal, would depend on our Terms and the law at the time.
Records and Insurance
Vault stock is subject to independent checks, and EONA keeps records of each customer’s bar allocations and transactions. You can see your own bar allocations in your account at any time, and we recommend keeping copies of your statements.
The vault operator, Loomis, maintains insurance under its own policy. EONA does not promise that it covers you or your metal directly or in full.