If a transfer has not appeared in your account within the expected window, a small number of checks resolve most cases:
- Confirm the transfer has left your bank account and was not held for review by your bank.
- Check that the reference details from the platform were included with the transfer.
- Confirm the sending account is in your own name — third-party transfers cannot be credited.
If everything checks out, contact support at support@eona.ae with the date, amount, currency, and your bank's payment confirmation (MT103 or equivalent, if available). We will trace the transfer and respond within one business day.