What if my verification fails?

Most issues are simple: expired documents, mismatched information, or blurry uploads. You’ll receive clear instructions to fix it and re-submit.

Can I use a PO box as my address?

No. Proof of residence must reflect a physical location. This is required under international AML laws.

We protect verification data with encrypted connections and access controls, and handle it in line with our Privacy Policy and the UAE Personal Data Protection Law. We share it only as needed for verification and legal compliance.

How long does verification take?

Many checks are completed quickly. Corporate or more complex profiles, or cases needing manual review, can take longer.

Will I need to update my KYC later?

Possibly. We may ask you to update documents when they expire, when your details change, or as part of periodic reviews required by AML rules.

Verification, KYC & Compliance

Trust Begins with Verification

Know Your Customer (KYC) and Anti-Money Laundering (AML) checks aren’t just regulatory checkboxes — they’re a foundation of operating a secure precious metals business. By verifying your identity, EONA helps ensure that transactions are transparent and traceable.

These checks also protect you. They prevent unauthorized access, reduce fraud risk, and help ensure that your holdings are legally and securely attributed to you alone.

Our Obligations, Simplified for You

EONA (Bullion Link Trading FZCO) is registered as a Dealer in Precious Metals and Stones with the UAE Ministry of Economy and Tourism for AML purposes. We follow UAE AML law, which reflects FATF (Financial Action Task Force) standards. EONA is not licensed by the Capital Market Authority or the Central Bank.

In practice: onboarding is as simple as we can make it, without cutting corners.

What You’ll Need

For Individuals

To open and verify your personal EONA account, have the following ready:

Government-issued ID (passport, national ID, or driver’s license)
Proof of address (utility bill, bank statement, or official government correspondence dated within the last 3 months)
Selfie verification (via our identity verification provider — we ask for your consent before processing biometric data)

Documents are sent over encrypted connections and handled in line with our Privacy Policy.

For Business or Institutional Accounts

If you’re registering on behalf of a company or legal entity, additional documentation will be required:

Certificate of incorporation or registry extract
Articles of association or similar governing documents
Proof of address for the entity
ID and proof of address for the authorized signatory
Ownership structure (UBO declaration may be required)

Our compliance team may request additional details depending on the jurisdiction and nature of your business.

What Happens Next?

Automated Checks, Human Oversight

Once you upload your documents, many verifications are completed automatically by our identity verification provider. If anything needs manual review, our compliance team steps in.

In some cases, especially for corporate or higher-value accounts, enhanced due diligence (EDD) may be applied, including questions about the source of your funds and wealth.

Full Access Upon Approval

Once your account is verified, you can pay by bank transfer from an account in your own name and start buying gold and silver.

Staying Compliant Over Time

To maintain regulatory integrity, EONA may periodically ask you to re-confirm your identity or update certain documents. This is especially common if:

Your document expires
You change address or country of residence
Your purchases pass certain value thresholds
Your account activity requires review

You’ll always be notified in advance and supported throughout.